Welcome
Your complete guide to working at Odore — the creator advocacy platform empowering the world's biggest beauty brands.
New here? Start with Welcome to Odore for your first week checklist and essential reads.
▸ Quick Navigation
Explore our wiki by department:
About Odore — What we do, our mission, and how we operate
Our Values — The four values that guide everything we do
Team Structure — Who's who at Odore
Welcome to Odore — Your first week roadmap
Tool Directory — Every tool we use and how to get access
Product Overview — How our platform works
How a Campaign Runs — End-to-end campaign lifecycle
CS Handbook — Complete guide for Customer Success
Fulfilment Hub — Global logistics and warehouse info
Finance Processes — SOPs and quote request forms
Growth & Levelling — L1/L2/L3 progression framework
Performance Reviews — How we measure and reward impact
How We Work — Pay, leave, expenses, and key policies
Glossary — Key terms and definitions
How-To Guides — Step-by-step instructions for common tasks
▸ What is Odore?
Odore empowers beauty brands to forge meaningful connections with audiences through creator advocacy. We help enterprises like L'Oréal, Shiseido, Unilever, Estée Lauder, and Puig build and manage creator communities at scale.
"We originated from L'Oréal's Beauty Tech Atelier and have since grown into an independent company serving clients across the US, UK, Europe, Middle East, and Latin America."
Did you know? This wiki is powered by GitBook — if you spot something outdated or missing, flag it in Slack and help us keep it current!
▸ Popular Pages
Your essential first week guide
How we work and what we believe
The complete guide for client success
Every tool you'll need access to
Decode the jargon in your first week
▸ Need Help?
Not sure who to ask? Start with your manager. For everything else:
Operations / Fulfilment: James Chan
Support Team: Mae Windelyn Adena Mistranza
Tech / Product: Khrystyna Tsegenko
CS Questions: Your regional CS lead
Commercial / Escalations: Karan Gupta or Armaan Mehta
Last updated: February 2026
Last updated